Contact Centre Consultant Jobs are now available through the Hollywoodbets Talent Community. This opportunity is ideal for customer-focused individuals who are passionate about service excellence and eager to grow within one of South Africa’s most successful and fast-growing brands.
Hollywoodbets, proudly founded in Durban, has grown into a powerhouse organisation operating across South Africa, Africa, and the United Kingdom. As part of its continued growth, Hollywoodbets is building a talent community of skilled Customer Service Consultants who will be considered for future contact centre opportunities as they arise.
Position Details
- Job Title: Contact Centre Consultant – Talent Community
- Job Category: Client / Customer Service
- Job Identification: 1267
- Location: Durban, KwaZulu-Natal, South Africa
- Work Type: On-site
- Job Schedule: Full-time
- Roster: Yes
- Closing Date: 28 February 2026
Requirements
To be considered for Contact Centre Consultant Jobs, applicants must meet the following minimum criteria:
- Minimum of 6 months customer service experience
- Excellent verbal and written communication skills
- Strong command of the English language
- Ability to work in a fast-paced contact centre environment
- Willingness to work shifts and rosters
- Strong attention to detail and accuracy
Key Responsibilities
As part of Contact Centre Consultant Jobs, selected candidates will be responsible for delivering world-class customer service across multiple platforms. Duties include:
- Resolving customer queries efficiently via various communication channels
- Conducting prescribed security checks to ensure safe and accurate query resolution
- Ensuring strict compliance with company policies, procedures, and regulatory requirements
- Investigating customer concerns and working with internal and external stakeholders until resolution
- Maintaining excellent customer service standards and turnaround times
- Achieving Quality Assurance targets and implementing corrective actions where required
- Consistently meeting and maintaining allocated KPIs
- Proactively managing escalations in line with internal escalation processes
- Attending ad-hoc operational duties as required
What You’ll Bring to the Team
Candidates applying for Contact Centre Consultant Jobs should bring the following strengths:
- Exceptional written communication skills
- Strong attention to detail
- Excellent problem-solving ability
- Customer-centric mindset
- Ability to work well under pressure
- Positive attitude and willingness to learn
Bonus Skills (Advantageous)
While not mandatory, the following will be an added advantage:
- Betting or gaming industry knowledge
- Minimum 6 months contact centre experience
Why Apply
Joining the Hollywoodbets talent community through Contact Centre Consultant Jobs allows you to:
- Become part of a leading South African success story
- Work within a high-energy and supportive team environment
- Gain exposure to a growing global brand
- Develop your skills through training and career growth opportunities
- Be considered for future permanent Customer Service Consultant roles
Important Notes
- This role forms part of Hollywoodbets’ ongoing talent community
- Successful applicants will be considered for future Customer Service Consultant opportunities
- All active vacancies are advertised on the official Hollywoodbets Careers website
- Applicants are encouraged to regularly check for updates