The Call Centre Agent Jobs are now open for candidates who want to build a career in customer service within the aviation and travel industry. FlySafair is offering the Call Centre Agent Jobs in Johannesburg as a permanent opportunity focused on handling passenger queries, flight disruptions and customer support services. This role is suitable for candidates with Grade 12 and call centre experience who are comfortable working in a fast-paced, shift-based environment. The Call Centre Agent Jobs focus on assisting customers with travel-related issues, managing complaints, and providing accurate information in a professional call centre setting.
Position Details
- Position: Call Centre Agent (JHB)
- Company: FlySafair
- Reference Number: callcentre_agent4
- Job Type: Permanent
- Location: Johannesburg, Gauteng
- Industry: Aviation / Travel Services
- Experience Level: Junior
- Closing Date: 12 June 2026
Minimum Requirements
To qualify for the Call Centre Agent Jobs, applicants should have:
- Grade 12 or equivalent (Essential)
- Call centre experience (Essential)
- Travel or related qualification (Advantageous)
- Excellent English communication skills
- Computer literacy
- No criminal or credit record
- Willingness to work shifts, weekends and public holidays
Skills Required
Applicants should demonstrate:
- Strong communication skills
- Customer service orientation
- Conflict resolution ability
- Time management
- Patience and professionalism
- Ability to work under pressure
- Phone etiquette
Key Responsibilities
- Receiving and handling customer calls
- Managing flight delays and cancellations
- Explaining processes to passengers
- Providing written and verbal communication support
- Handling confidential information
- Working in shift schedules and weekends
- Resolving customer complaints and queries
Why Apply
- Permanent call centre opportunity in aviation industry
- Gain experience with a leading airline brand
- Shift-based flexibility with structured schedules
- Exposure to high-level customer service operations
- Opportunity to grow in travel and airline support roles
Important Notes
- Email applications will not be accepted
- Must meet minimum experience requirements
- Only shortlisted candidates will be contacted
- Closing date: 12 June 2026
- Company reserves the right not to fill the position