Customer Service Learnerships at Forvis Mazars offer an excellent opportunity for unemployed young South Africans who are eager to gain valuable workplace experience while obtaining a nationally recognised qualification. These learnerships are designed for motivated individuals who have a passion for customer service, digital technology, and professional development. Successful candidates for the Customer Service Learnerships will participate in a structured programme that combines theoretical learning with practical workplace training, allowing them to develop the communication, customer service, and digital competencies needed to build a successful career in the professional services sector.
Position Details
- Company: Forvis Mazars
- Job Title: Certificate in Customer Service Learnership
- Reference Number: MAZ260508-1
- Job Type: Learnership Contract
- Industry: Professional Services
- Department: Forvis Mazars Institute of Development
- Location: Century City, Cape Town, Western Cape
- Workplace Type: On-site
- Closing Date: 13 July 2026
Minimum Requirements
To qualify for the Customer Service Learnerships, applicants should have:
- Grade 12 (Matric)
- Be currently unemployed
- Basic computer literacy
- An interest in customer service and technology-driven work environments
- Ability to commit to the full duration of the learnership programme
Skills Required
Applicants should demonstrate:
- Excellent customer service skills
- Strong verbal and written communication skills
- Computer literacy
- Digital literacy
- Interpersonal skills
- Teamwork
- Time management
- Professionalism
- Attention to detail
- Problem-solving abilities
- Reliability
- Confidentiality
Key Duties and Responsibilities
Successful candidates will be responsible for:
- Participating in all classroom training sessions and workplace learning activities
- Completing all programme assessments successfully
- Delivering professional and efficient customer service
- Communicating effectively with customers, colleagues, and supervisors
- Using computer systems and digital tools to support service delivery
- Capturing and maintaining accurate customer information
- Responding to customer enquiries promptly and professionally
- Following organisational policies, procedures, and customer service standards
- Demonstrating professionalism, punctuality, and reliability at all times
- Maintaining confidentiality and complying with data protection requirements
Why Apply
Joining the Customer Service Learnerships at Forvis Mazars offers you the opportunity to:
- Obtain a nationally recognised Customer Service qualification
- Gain valuable workplace experience
- Develop practical customer service and digital skills
- Improve your employability
- Receive structured workplace training and mentorship
- Build experience within a leading professional services organisation
- Strengthen your communication and workplace readiness skills
Important Information
- Closing Date: 13 July 2026
- The learnership is based in Century City, Cape Town
- Applicants must be unemployed
- Applicants must be available for the full duration of the programme
- Basic computer literacy is essential