Call Centre Agent Jobs at Mr Price Money offer an excellent opportunity for individuals who are passionate about customer service, account administration, and financial services. These roles are ideal for candidates who enjoy assisting customers, resolving account-related queries, and working in a fast-paced call centre environment. Successful candidates for the Call Centre Agent Jobs will be responsible for processing store card applications, verifying customer information, maintaining accurate account records, and delivering exceptional customer support while ensuring compliance with industry regulations.
Position Details
- Company: Mr Price Money
- Job Title: Call Centre Agent – New Accounts
- Employment Type: Permanent
- Industry: Retail Financial Services
- Department: Mr Price Money
- Location: Durban, KwaZulu-Natal
- Salary: Market Related
- Closing Date: Not Specified
Minimum Requirements
Applicants for the Call Centre Agent Jobs should have:
- Grade 12 (Matric)
- At least 1 year of call centre experience supporting new or existing customer accounts
- Experience with account setup, verification, updates, and customer support
- Knowledge of the Consumer Protection Act, POPIA, National Credit Act, and ICASA regulations
- Strong analytical and evaluation skills
- Excellent problem-solving abilities
- High attention to detail
- Strong verbal communication skills
- A proactive attitude with a willingness to learn and develop
Skills Required
Successful candidates for the Call Centre Agent Jobs should demonstrate:
- Customer service
- Call centre operations
- Account verification
- Data capturing
- Analytical skills
- Problem-solving
- Communication skills
- Attention to detail
- Financial document review
- Account administration
- Compliance awareness
- Time management
- Computer literacy
- Teamwork
Key Duties And Responsibilities
Successful candidates for the Call Centre Agent Jobs will:
- Respond to customer queries promptly and professionally
- Process store card applications
- Verify customer employment and personal information
- Update customer records on company systems
- Review financial documents to support account applications
- Contact customers to obtain outstanding documentation
- Assist customers with completing account applications
- Resolve account-related issues efficiently
- Maintain accurate customer information
- Ensure compliance with relevant legislation and company policies
- Deliver excellent customer service while meeting productivity targets
Why Apply
Joining Mr Price Money offers you the opportunity to:
- Build a career within one of South Africa’s leading retail groups
- Gain valuable financial services and customer support experience
- Develop account administration and call centre skills
- Work in a dynamic and supportive environment
- Enhance your knowledge of credit and regulatory compliance
- Access future career growth opportunities
Important Information
- Position based in Durban, KwaZulu-Natal.
- Grade 12 (Matric) is required.
- A minimum of 1 year’s call centre experience is essential.
- Knowledge of relevant financial services legislation is advantageous.
- Only shortlisted candidates will be contacted.