Banking Customer Service Agent Jobs at Merchants Recruitment provide a fantastic opportunity for individuals who are passionate about customer service and want to grow their careers in the banking sector. These positions are ideal for candidates with previous banking experience, excellent communication skills, and the ability to assist customers in a professional and efficient manner. Successful candidates will support customers through voice and chat channels, respond to banking enquiries, process account-related requests, resolve complaints, and ensure every interaction meets the highest standards of service and regulatory compliance.
Position Details
- Company: Merchants Recruitment (Recruiting Partner)
- Job Title: Banking Customer Service Agent
- Employment Type: Long-Term Contract
- Industry: Banking / Customer Service
- Location: Salt River, Western Cape
- Salary: Market Related
- Closing Date: Not Specified
Minimum Requirements
Applicants for the Banking Customer Service Agent Jobs should have:
- Grade 12 (Matric) or NQF Level 4
- At least 12 months of banking experience
- Clear and neutral speaking voice
- Excellent verbal and written communication skills
- Strong customer service and problem-solving abilities
- Willingness to work rotational shifts
- Clear criminal and ITC record
Skills Required
Successful candidates should demonstrate:
- Customer service
- Banking operations
- Complaint handling
- Query resolution
- Communication skills
- Active listening
- Problem-solving
- Telephone etiquette
- Chat support
- Time management
- Digital banking support
- Customer relationship management
- Attention to detail
- Teamwork
Key Duties And Responsibilities
Successful candidates will:
- Respond to customer enquiries through inbound calls and chat platforms
- Assist customers with account onboarding, payments, and banking transactions
- Provide accurate information about banking products and services
- Guide customers on using digital and mobile banking platforms
- Resolve customer queries promptly and professionally
- Escalate complex matters such as fraud, disputes, deceased estates, and court order payments to the relevant departments
- Capture, monitor, and manage customer complaints
- Ensure complaints are handled according to regulatory requirements
- Process customer requests accurately and efficiently
- Maintain complete and accurate records of all customer interactions
Why Apply
Joining Merchants Recruitment offers you the opportunity to:
- Build valuable experience within the banking and financial services industry
- Work in a professional customer service environment
- Develop your banking knowledge and customer support expertise
- Receive structured training before starting operational duties
- Access long-term career development opportunities
- Join a leading customer experience and outsourcing provider
Important Information
- Position based in Salt River, Western Cape.
- This is a long-term contract position.
- A minimum of 12 months’ banking experience is required.
- Applicants must have a clear criminal and ITC record.
- Training takes place Monday to Friday, 08:00–17:00.
- Operational shifts are rotational and include weekends and overnight shifts.