The YES Learnerships at TIH for the Junior Process Analyst role are now open for graduates looking to kick-start their careers in South Africa’s financial services industry. Based in Johannesburg, Gauteng, these full-time opportunities form part of the Youth Employment Service (YES) Programme and provide practical workplace experience while helping candidates develop valuable operational, analytical, and customer service skills. These YES Learnerships are ideal for graduates with business-related qualifications who are eager to gain professional experience within a leading financial services organisation. If you are ready to build your career in a supportive and purpose-driven environment, these YES Learnerships offer an excellent opportunity to learn, grow, and succeed.
Position Details
- Position: Junior Process Analyst
- Programme: Youth Employment Service (YES)
- Company: TIH
- Job Type: Full-Time Learnership
- Industry: Financial Services
- Job Function: Operations / Customer Support
- Location: Johannesburg, Gauteng
- Closing Date: 10 August 2026
Minimum Requirements
To qualify for the YES Learnerships, applicants must have:
- Grade 12 or SAQA Accredited Equivalent
- Business-related Degree (Essential)
- Qualification in Statistics, Analytics, Web Development, or CMS (Advantageous)
- 0–3 months of work experience
- Good communication skills
- Basic computer literacy
- Ability to follow company procedures and work schedules
Skills Required
Applicants should demonstrate:
- Customer service skills
- Strong communication skills
- Analytical thinking
- Problem-solving ability
- Attention to detail
- Data capturing skills
- Teamwork
- Time management
- Computer literacy
- Willingness to learn and develop professionally
Key Responsibilities
- Provide customers with basic product and service information
- Respond to customer enquiries professionally
- Clarify customer needs using standard sales and service procedures
- Resolve basic customer issues
- Capture and update customer information in the CRM system
- Explain product features and standard terms to customers
- Perform administrative support duties including filing and data capturing
- Follow company policies and operational compliance procedures
- Participate in formal and informal training programmes
- Work according to assigned schedules and operational requirements
Why Apply
- Join the TIH Youth Employment Service Programme
- Gain valuable workplace experience in financial services
- Build practical customer service and operational support skills
- Develop experience with CRM systems and business processes
- Receive ongoing coaching and professional development
- Enhance your analytical and communication skills
- Work for one of South Africa’s leading financial services providers
- Improve your long-term career opportunities through structured workplace learning
Important Notes
- This is a Full-Time YES Learnership opportunity.
- Location: Johannesburg, Gauteng.
- Applicants must have Grade 12 and a Business-related Degree.
- Qualifications in Statistics, Analytics, Web Development, or CMS will be advantageous.
- 0–3 months of work experience is required.
- Closing Date: 10 August 2026.