The IT Learnerships at iStore provide an opportunity for technology-focused candidates to gain practical experience in technical support, troubleshooting, customer service and retail technology. The successful learners will work with experienced technical teams and assist customers with Apple devices, laptops, phones, tablets, accessories and other technology products. These IT Learnerships are suitable for candidates who enjoy helping people, solving technical problems and working in a fast-paced retail environment. During the first six weeks, learners will rotate through different departments and business areas to gain exposure to operations, systems, customer experience and technical support before being placed into a store environment. Candidates must also be willing to travel between stores when required and work retail hours, including weekends and public holidays.
Position Details
- Position: IT Learner
- Company: Core / iStore
- Division: iStore – Stores
- Business Unit: iStore Internship
- Job Type: Learnership
- Contract Duration: 12 months
- Industry: Retail
- Job Function: Information Technology
- Location: Johannesburg, Gauteng
- Experience Level: Internship / Entry Level
- Programme: Paid Learnership
- Closing Date: Not specified
Minimum Requirements
To qualify for the IT Learnerships, applicants should have:
- Completed Grade 12 / Matric.
- Completed an A+ qualification.
- Completed an N+ qualification.
- Basic understanding of computer hardware.
- Basic understanding of computer software.
- Familiarity with operating systems such as Windows and macOS.
- Basic understanding of networking concepts.
- Strong troubleshooting and problem-solving ability.
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Ability to work effectively within a team.
- Willingness to work weekends and retail hours.
- Willingness to travel between stores when required.
- Passion for technology and helping people.
Skills Required
To qualify for the IT Learnerships, applicants should demonstrate:
- Strong technical troubleshooting skills.
- Basic computer hardware and software knowledge.
- Basic networking knowledge.
- Excellent communication skills.
- Strong customer service abilities.
- Good interpersonal skills.
- Problem-solving abilities.
- Attention to detail.
- Ability to work under pressure.
- Teamwork and collaboration.
- Time-management skills.
- Organisational skills.
- Learning agility.
- Adaptability.
- Professionalism and reliability.
- Initiative and accountability.
- Ability to remain calm and solution-focused.
- Passion for technology.
Key Responsibilities
- Supporting customers with technical queries relating to phones, laptops, tablets and other technology products.
- Assisting customers with accessories and technology-related questions.
- Troubleshooting basic software-related issues.
- Troubleshooting basic hardware-related issues.
- Helping customers understand and use their devices effectively.
- Providing professional and friendly customer support.
- Providing technical assistance in-store and telephonically.
- Escalating complex technical issues when required.
- Maintaining accurate customer records.
- Maintaining accurate repair records.
- Working closely with store teams and technical specialists.
- Supporting an excellent customer experience.
- Participating in the structured rotational training programme.
- Gaining exposure to different departments and business areas.
- Learning about company systems and operations.
- Travelling to different stores when required.
- Working retail hours.
- Working weekends and public holidays when scheduled.
- Supporting the team during peak retail periods.
Why Apply
- Gain valuable IT technical support experience.
- Develop practical troubleshooting skills.
- Gain experience working with Apple technology and products.
- Develop computer hardware and software support skills.
- Gain exposure to networking concepts.
- Develop customer service and communication skills.
- Receive structured training and development.
- Learn from experienced technical professionals.
- Learn from experienced retail professionals.
- Gain exposure to different business departments.
- Build valuable workplace experience.
- Strengthen your CV with practical IT experience.
- Develop professional and workplace skills.
- Gain experience in a technology-focused retail environment.
Important Notes
- This is a 12-month paid learnership.
- Basic computer hardware and software knowledge is required.
- Basic networking knowledge is required.
- Strong troubleshooting and problem-solving skills are important.
- Excellent communication and customer service skills are required.
- Candidates must be willing to work retail hours.
- Weekend and public holiday work may be required.
- Candidates must be willing to travel between stores when required.
- The first six weeks include rotational training across different departments and business areas.
- The learnership provides practical technical support and customer service experience.
- The advert describes the opportunity as a paid learnership, but the stipend amount is not stated.
- No official closing date is stated in the current advert.
- Applicants are encouraged to apply as soon as possible while the vacancy is available.