Client Service Jobs are available at Lancet Laboratories for a permanent position. This role is ideal for entry-level candidates with 0–1 years of relevant experience who are looking to start their career in customer support. The successful candidate will handle inbound and outbound client calls, provide accurate information, and deliver excellent customer service while supporting the laboratory’s business processes.
Position Details
- Company: Lancet Laboratories
- Position: Customer Support Agent: Client Services
- Location: KZN – Client Service
- Employment Type: Permanent
- Reference No.: 1140986
- Experience Required: 0–1 years
- Education Required: Grade 12 or relevant NQF Level 4 qualification
- Closing Date: 16 February 2026
Requirements
Candidates applying for Client Service Jobs must demonstrate:
- Ability to work under pressure
- Grade 12 or equivalent (NQF Level 4)
- Accuracy and attention to detail
- Strong communication skills
- Customer orientation and results-driven mindset
- Professional telephone etiquette
- Basic numeracy skills
- Computer literacy
Key Responsibility
The Client Service Jobs role includes:
- Answering phones professionally and courteously
- Responding to client enquiries with accurate and adequate information
- Researching information using available resources to support decision-making
- Handling and resolving customer complaints to ensure satisfaction
- Providing product and service information to clients
- Identifying and escalating priority issues/queries to supervisors
- Logging all incoming and outgoing calls for proper record-keeping
- Following up on customer calls or queries as needed
- Completing administrative functions and maintaining accurate records
- Complying with statistical and quality standards
- Maintaining confidentiality of patients’ personal information
- Meeting organizational customer service objectives