Eskom has opened applications for Eskom Service Agent Contact Centre positions within its Distribution Division. These roles are based in Westville and focus on delivering professional customer support services to Eskom clients across multiple platforms.
Position Details
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Position Name: Service Agent – Contact Centre
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Employer: Eskom
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Reference Number: eskom_002257
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Work Location: Westville
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Employment Type: Permanent
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Closing Date : 6 January 2026
Requirements
To apply for these Eskom Service Agent Contact Centre roles, candidates must:
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Hold a National Diploma / N Diploma (NQF Level 6)
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Have studied Business, Finance, Marketing, Commerce, or Social Sciences
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Meet Eskom’s competency and skills requirements
Required Skills and Competencies
Applicants should demonstrate:
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Ethical behaviour and professionalism
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Strong communication and telephone skills
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Ability to work under pressure
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Basic computer and administrative skills
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Problem-solving and analytical thinking
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Teamwork and collaboration abilities
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Effective time and stress management
These skills are essential for working in a fast-paced Eskom Service Agent Contact Centre environment.
Main Responsibilities
Successful candidates will be expected to:
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Respond to inbound customer queries
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Complete back-office service tasks
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Manage outbound customer communications
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Support service delivery and customer care processes
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Assist with prepaid and vending services
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Maintain accurate customer records
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Uphold Eskom service standards
Important information
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Candidates not contacted within 28 days should consider their application unsuccessful
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Eskom supports employment equity and workplace diversity
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Applicants with disabilities are encouraged to apply
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Eskom may choose not to appoint candidates
Why This Opportunity Matters
Working as an Eskom Service Agent Contact Centre employee allows graduates to:
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Gain permanent employment
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Develop professional customer service skills
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Work in a regulated corporate environment
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Build a long-term career in the energy sector
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Strengthen their CV with Eskom experience
Click Here To Apply