Call Center Agent Jobs at Siqalo Foods offer an excellent opportunity for individuals who are passionate about customer service, sales support, and building strong client relationships. These positions are ideal for candidates who possess excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced call centre environment. Successful candidates for the Call Center Agent Jobs will be responsible for processing inbound and outbound sales orders, resolving customer queries, coordinating deliveries, and providing exceptional customer support while maintaining high service standards.
Position Details
- Company: Siqalo Foods
- Job Title: Call Center Agent
- Reference Number: RCL260709-1
- Employment Type: Permanent
- Industry: FMCG
- Department: ICSE
- Location: Boksburg, Gauteng
- Salary: Market Related
- Closing Date: 19 July 2026
Minimum Requirements
Applicants for the Call Center Agent Jobs should have:
- Grade 12 (Matric)
- NQF Level 4, Matric Equivalent Certificate, or NC(V) Level 4
- NQF Level 5 Higher Certificate in Customer Service, Sales, or Marketing
- At least one year of experience in a call centre environment
Skills Required
Successful candidates for the Call Center Agent Jobs should demonstrate:
- Customer service skills
- Communication skills
- Sales order processing
- Computer literacy
- Administrative skills
- Attention to detail
- Time management
- Organisational skills
- Problem-solving abilities
- Teamwork
- Customer relationship management
- Ability to work under pressure
Key Duties And Responsibilities
Successful candidates will:
- Process inbound and outbound sales orders accurately
- Confirm customer orders and reference numbers
- Process add-on and Just-in-Time (JIT) product orders
- Capture customer interactions and activities on the CRM system
- Ensure sales orders are submitted within required timeframes
- Maintain daily customer call lists
- Update customer records and call information
- Handle customer enquiries relating to deliveries, product quality, stock availability, and depot queries
- Rebook deliveries and resolve short delivery issues
- Liaise with depot staff regarding deliveries and stock shortages
- Communicate with customers regarding delivery updates and service issues
- Assist customer representatives with store-related queries
- Maintain organised records and filing systems
- Support team objectives and uphold company values
- Participate in performance management and continuous development initiatives
Why Apply?
Joining Siqalo Foods offers you the opportunity to:
- Build a career within a leading FMCG organisation
- Gain valuable customer service and sales support experience
- Develop call centre and CRM skills
- Work in a collaborative and customer-focused environment
- Strengthen communication and administrative abilities
- Access opportunities for professional growth and development
- Join an employer that encourages applications from persons with disabilities
Important Information
- Closing Date: 19 July 2026
- Position is based in Boksburg, Gauteng.
- Candidates must have at least one year of call centre experience.
- Persons with disabilities are encouraged to apply.
- Only shortlisted candidates will be contacted.