Call Centre Agent Jobs at Merchants Recruitment offer an excellent opportunity for individuals who are passionate about customer service, debt recovery, and the banking industry. These positions are ideal for candidates with strong communication skills, attention to detail, and the ability to work in a fast-paced call centre environment. Successful candidates for the Call Centre Agent Jobs will be responsible for recovering overdue accounts, maintaining accurate customer records, resolving account queries, and delivering professional service while supporting clients within the automotive banking sector.
Position Details
- Company: Merchants Recruitment
- Job Title: Call Centre Agent
- Reference Number: 6438
- Employment Type: Long-Term Contract
- Industry: Banking / Financial Services
- Department: Debt Collections
- Location: Sandton / Alexandra, Gauteng
- Salary: Market Related
- Closing Date: Not Specified
Minimum Requirements
Applicants for the Call Centre Agent Jobs should have:
- Grade 12 (Matric) or NQF Level 4 qualification
- At least 12 months of debt collections experience
- Banking or early-stage collections experience will be advantageous
- Clear criminal record
- Clear credit record
Skills Required
Successful candidates For the Call Centre Agent Jobs should demonstrate:
- Customer service skills
- Debt collection skills
- Computer literacy
- Microsoft Excel skills
- Microsoft Word skills
- Microsoft Outlook skills
- Internet navigation skills
- Verbal communication skills
- Written communication skills
- Attention to detail
- Multitasking abilities
- Adaptability
- Time management
- Problem-solving skills
Key Duties And Responsibilities
Successful candidates For the Call Centre Agent Jobs will:
- Recover overdue customer accounts
- Deliver professional customer service
- Maintain accurate customer records
- Resolve account discrepancies and queries
- Communicate effectively with customers
- Ensure accurate documentation of customer interactions
- Support positive customer experiences throughout the collections process
- Comply with banking procedures and service standards
- Meet productivity and performance targets
- Maintain professionalism and confidentiality at all times
Why Apply?
Joining Merchants Recruitment offers you the opportunity to:
- Build a career within the banking and financial services industry
- Gain valuable debt collections experience
- Work in a professional call centre environment
- Develop customer service and negotiation skills
- Strengthen your banking industry knowledge
- Access long-term employment opportunities
Important Information
- Position is based in Sandton / Alexandra, Gauteng.
- This is a long-term contract opportunity.
- Rotational shifts are required.
- The role operates in a 24/7/365 environment aligned with US working hours, including night shifts.
- Applicants must have a clear criminal and credit record.
- Only shortlisted candidates will be contacted.