The Call Center Agent Jobs are now open for candidates who are passionate about customer service, sales order processing, and administrative support. Siqalo Foods is offering Call Center Agent Jobs in Boksburg, Gauteng for motivated individuals who have call centre experience and enjoy working in a fast-paced FMCG environment. The Call Center Agent Jobs provide an excellent opportunity to build a career in customer service while handling inbound and outbound sales orders, resolving customer queries, and supporting communication between customers, depots, and internal teams. The Call Center Agent Jobs focus on delivering outstanding customer service, maintaining accurate records, supporting sales operations, and ensuring service level agreements are consistently achieved.
Position Details
- Position: Call Center Agent
- Company: Siqalo Foods
- Department: ICSE – Spread Division
- Job Type: Permanent
- Location: Boksburg, Gauteng
- Industry: FMCG
- Reference Number: RCL260709-1
- Closing Date: 19 July 2026
Minimum Requirements
To qualify for the Call Center Agent Jobs, applicants should have:
- Grade 12 / Matric
- NQF Level 4 or Matric Equivalent Certificate or NC(V) Level 4
- NQF Level 5 Higher Certificate in Customer Service, Sales or Marketing
- At least 1 year of experience in a call centre environment
- Computer literacy and administrative skills
- Good verbal and written communication skills
Skills Required
Applicants should demonstrate:
- Customer service excellence
- Strong communication skills
- Accuracy and attention to detail
- Time management
- Teamwork and collaboration
- Problem-solving abilities
- Planning and organisational skills
- Ability to work under pressure
- CRM and administrative skills
- Self-management and accountability
Key Responsibilities
- Process inbound and outbound sales orders accurately
- Confirm customer orders and reference numbers
- Process add-on orders and JIT products within deadlines
- Capture customer activities on the CRM system
- Run daily administrative reports and verify order accuracy
- Inform customers about stock shortages and delivery exceptions
- Update customer databases and call lists
- Handle customer complaints and delivery enquiries
- Liaise with depots regarding deliveries and stock availability
- Communicate with customer representatives to resolve store queries
- Support teamwork and maintain company service standards
- Participate in training and continuous development initiatives
Why Apply
- Permanent employment opportunity
- Work for a leading FMCG company
- Build experience in customer service and sales support
- Exposure to CRM systems and order management processes
- Career development opportunities
- Inclusive workplace that encourages applications from persons with disabilities
Important Notes
- Applications close on 19 July 2026
- Position is based in Boksburg, Gauteng
- A minimum of 1 year of call centre experience is required
- Candidates with disabilities are encouraged to apply
- Only shortlisted candidates will be contacted