The Client Service Officer (Quality Assurance) jobs are now open under the Department of Labour in the Unemployment Insurance Fund (UIF) division. These positions are based across various Labour Centre satellite offices in the Eastern Cape region, including Kariega and surrounding areas. The Client Service Officer (Quality Assurance) roles focus on providing frontline UIF services such as screening applications, processing UIF benefits, and ensuring compliance with departmental policies.
Position Details
- Position: Client Service Officer: Quality Assurance (X7 Posts)
- Department: Department of Employment and Labour (UIF)
- Salary: R280 278 per annum
- Job Type: Permanent / Government Post
- Locations:
- Kariega (Joubertina Satellite Office) – Ref No: HR/4/4/9/17
- Kariega (Louterwater Satellite Office) – Ref No: HR/4/4/9/18
- Kariega (Misgund Satellite Office) – Ref No: HR/4/4/9/19
- Kariega (Hankey Satellite Office) – Ref No: HR/4/4/9/20
- Kariega (Patensie Satellite Office) – Ref No: HR/4/4/9/21
- Kariega (Jeffreys Bay Satellite Office) – Ref No: HR/4/4/9/22
- Kariega (Humansdorp Satellite Office) – Ref No: HR/4/4/9/23
- Closing Date: 22 May 2026 at 16:00 (walk-in) and 23:59 (online)
- Enquiries: Ms W Koba – (041) 995 7047
Minimum Requirements
- Grade 12 / Senior Certificate
- No work experience required
Skills Required
- Computer literacy
- Communication skills (verbal & written)
- Telephone etiquette
- Interpersonal skills
- Customer relations skills
- Listening and interpretation ability
- Time management
- Conflict management
- Analytical thinking
- Ability to work with UIF systems and policies
Key Responsibilities
UIF Screening & Applications
- Provide screening services for UIF clients
- Process UIF benefit applications
- Register payment continuation forms
Administrative Support
- Perform general administrative duties
- Maintain accurate UIF records and documentation
- Support Labour Centre operations
Client Service Delivery
- Assist clients professionally in UIF-related queries
- Apply Batho Pele principles in service delivery
- Ensure ethical and respectful communication
Compliance & Systems
- Apply UIF Act, UI Contributions Act, and PFMA regulations
- Follow POPIA and Treasury Regulations
- Use departmental policies and operational systems correctly
Why Apply
- Entry-level government job opportunity
- No experience required
- Stable salary of R280 278 per annum
- Exposure to UIF systems and public service operations
- Career growth in the Department of Labour
- Practical training and workplace experience
Important Notes
- Only shortlisted candidates will be contacted
- Applicants must ensure applications reach the correct Labour Centre
- Preference may be given according to Employment Equity targets
- Applications must be submitted via email or hand delivery as specified
- Late applications will not be accepted
How To Apply
Submit your application to:
- Email: JobsECUHG@labour.gov.za
- Post to:
Deputy Director: Labour Centre Operations
PO Box 562, Uitenhage, 6230 - Hand deliver at:
15A Chase Street, Kariega, 6230