The Call Centre Agent Jobs at Macsteel present an excellent opportunity for individuals who are passionate about customer support, service coordination, and IT-related assistance. This permanent position is based in Boksburg, Gauteng, and is ideal for candidates who enjoy interacting with customers, resolving queries, and ensuring support requests are handled efficiently. Successful candidates will play an important role in coordinating IT support processes, escalating incidents to the appropriate teams, and maintaining high levels of customer satisfaction.
Position Details
- Job Title: Call Centre Agent
- Company: Macsteel
- Reference Number: MCS260608-1
- Job Type: Permanent
- Business Unit: Corporate
- Division: HO
- Department: IT Hardware
- Job Grade: B4
- Number of Positions: 1
- Location: Boksburg, Gauteng
- Industry: Information Technology / Customer Support
- Closing Date: 15 June 2026
Minimum Requirements
To be considered for the Call Centre Agent Jobs, applicants should have:
- Grade 12 / National Senior Certificate
- Between 1 and 2 years of call centre experience
- Good computer literacy skills
- Strong communication and customer service abilities
- Ability to work effectively in a busy environment
- Experience with SAP systems will be beneficial
- Good administrative and problem-solving capabilities
Skills Required
Candidates applying for Call Centre Agent Jobs should possess:
- Customer support and service skills
- Strong verbal and written communication abilities
- Professional telephone etiquette
- Problem-solving and analytical skills
- Computer proficiency
- Administrative and organisational skills
- Attention to detail
- Time management abilities
- Ability to handle multiple tasks simultaneously
- Teamwork and collaboration skills
- Strong follow-up and customer engagement abilities
Key Duties And Responsibilities
- Provide first-level support for customer and IT-related enquiries
- Respond to incoming calls and logged support requests
- Record, classify, and register incidents according to company procedures
- Gather and document relevant information relating to customer issues
- Escalate support requests to the appropriate departments or service providers
- Track unresolved incidents and monitor progress
- Follow up on outstanding calls until they are resolved
- Keep customers informed regarding the status of their queries
- Ensure service standards and customer satisfaction targets are achieved
- Maintain accurate records of incidents, calls, and support activities
Why Apply
- Secure permanent employment with a leading company
- Gain exposure to IT support and service desk operations
- Develop customer service and technical coordination skills
- Work within a professional corporate environment
- Build valuable experience in customer support and administration
- Access potential career growth and development opportunities
Important Information
- Applications close on 15 June 2026
- Position based in Boksburg, Gauteng
- Previous call centre experience is essential
- SAP system experience will be advantageous
- Only shortlisted candidates will be contacted