The Call Centre Agent Jobs at Mr Price Money offers an excellent opportunity for individuals who are passionate about customer support, mobile services, and resolving client queries in a fast-paced contact centre environment. Based in Durban, KwaZulu-Natal, this Call Centre Agent Jobs are ideal for candidates who enjoy working with people, solving problems efficiently, and delivering high-quality service across multiple communication channels. Successful candidates will assist customers with mobile account queries, billing issues, SIM-related problems, and general product support while ensuring a smooth and professional customer experience.
Position Details
- Job Title: Call Centre Agent (Customer Service – Mobile)
- Company: Mr Price Money
- Location: Durban, KwaZulu-Natal, South Africa
- Work Type: On-site
- Industry: Telecommunications / Financial Services
- Job Type: Full-time
- Closing Date: Not specified
Minimum Requirements
To qualify for the Call Centre Agent Jobs, applicants should have:
- Matric / Grade 12 certificate
- At least 1 year experience in a customer service role within a Telco environment
- Working knowledge of Microsoft Office
- Strong verbal and written communication skills
- Good problem-solving abilities
- Basic understanding of mobile or Telco account servicing
- Experience using WhatsApp for Business and web chat platforms (advantageous)
Skills Required
- Customer service and support skills
- Communication skills (verbal and written)
- Problem-solving and troubleshooting abilities
- Ability to work across multiple communication channels
- Attention to detail
- Time management skills
- Ability to work under pressure
- Team collaboration
- Professional telephone etiquette
- Adaptability in a fast-paced environment
Key Duties And Responsibilities
- Handle incoming calls, emails, WhatsApp messages, and web chat queries
- Assist customers with billing, SIM card issues, and mobile product concerns
- Investigate and resolve customer complaints and account-related issues
- Make updates or changes to customer mobile accounts when required
- Provide clear, accurate, and helpful solutions to customer queries
- Deliver consistent, friendly, and professional customer service
- Meet monthly performance targets and service standards
- Follow company policies and procedures at all times
- Work collaboratively with team members and other departments
- Maintain accurate records of customer interactions
Why Apply
- Opportunity to work with a leading retail and financial services brand
- Gain experience in a fast-paced telecommunications support environment
- Develop strong customer service and technical support skills
- Exposure to multi-channel customer communication platforms
- Career growth opportunities within Mr Price Group
- Structured and supportive working environment
Important Information
- Position based in Durban, KwaZulu-Natal
- Applicants must be willing to work in an on-site contact centre environment
- Only candidates who meet the minimum requirements will be considered
- Applications should be submitted as soon as possible