Collections Agent Jobs at Merchants Recruitment offer an excellent opportunity for individuals with debt collections experience who are looking to build a career in the automotive banking sector. These roles are ideal for candidates with strong communication skills, attention to detail, and a customer-focused approach. Successful candidates will recover overdue accounts, resolve customer queries, maintain accurate records, and deliver professional service while ensuring compliance with banking standards.
Position Details
- Company: Merchants Recruitment (Recruiting Partner)
- Job Title: Collections Agent
- Employment Type: Long-Term Contract
- Industry: Automotive Banking / Customer Service
- Location: Sandton / Alexandra, Gauteng
- Salary: Market Related
- Closing Date: Not Specified
Minimum Requirements
Applicants for the Collections Agent Jobs should have:
- Grade 12 (Matric) or NQF Level 4
- Minimum of 12 months’ debt collections experience
- Banking or early-stage collections experience will be advantageous
- Computer literacy, including Microsoft Excel, Word, Outlook, and internet usage
- Excellent verbal and written English communication skills
- Strong attention to detail
- Ability to multitask in a fast-paced environment
- Clear credit and criminal record
Skills Required
Successful candidates for the Collections Agent Jobs should demonstrate:
- Debt collections
- Customer service
- Communication skills
- Negotiation skills
- Computer literacy
- Record keeping
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Banking knowledge
- Collections administration
- Customer relationship management
- Professionalism
Key Duties and Responsibilities
Successful candidates will:
- Contact customers to recover overdue accounts
- Deliver professional and efficient customer service
- Resolve account discrepancies and customer queries
- Maintain accurate customer and collections records
- Negotiate payment arrangements where appropriate
- Follow banking policies and collections procedures
- Ensure all customer interactions are accurately documented
- Meet productivity and quality standards
- Work collaboratively with the collections team
- Maintain confidentiality and professionalism at all times
Why Apply
Joining Merchants Recruitment offers you the opportunity to:
- Build your career in the automotive banking industry
- Gain valuable debt collections experience
- Work in a professional and supportive environment
- Strengthen your communication and negotiation skills
- Develop long-term career opportunities
- Be part of a high-performing customer service team
Important Information
- This is a long-term contract position.
- Position based in Sandton / Alexandra, Gauteng.
- Grade 12 (Matric) or NQF Level 4 is required.
- A minimum of 12 months’ debt collections experience is required.
- Candidates must have a clear credit and criminal record.
- The role requires working rotational night shifts (24/7/365) aligned with US operating hours.