The Collections Agent Jobs at Virgin Active offer an excellent opportunity for experienced individuals who are interested in customer service, debt recovery, and contact centre operations. This permanent position is based in Cape Town, Western Cape, and is ideal for candidates who have strong communication and negotiation skills and enjoy helping customers while achieving collection targets. Successful candidates will be responsible for recovering outstanding membership fees, handling member queries, and maintaining positive relationships with members through professional and customer-focused interactions.
Position Details
- Job Title: Collections Agent
- Company: Virgin Active South Africa (Pty) Ltd
- Division: Contact Centre
- Business Unit: Collections
- Job Type: Permanent
- Location: Cape Town, Western Cape
- Industry: Health, Wellness and Fitness
- Functional Area: Sales / Contact Centre
- Experience Level: Mid-Senior
- Closing Date: 30 June 2026
Minimum Requirements
To qualify for the Collections Agent Jobs, applicants should have:
- Grade 12 / Matric certificate or equivalent qualification
- Up to 3 years’ experience as a Collections Agent, Collections Representative, or in a similar sales role
- Proven track record of meeting collection targets
- Strong negotiation and conflict-resolution skills
- Excellent communication and interpersonal skills
- Ability to speak, read, and understand English
- Ability to multitask across multiple systems and communication channels
- Resilience and confidence when handling customer objections
- Customer-focused approach and professional attitude
- Ability to work independently and as part of a team
Skills Required
Applicants for the Collections Agent Jobs should demonstrate:
- Collections and debt recovery skills
- Customer service skills
- Negotiation and influencing abilities
- Communication skills
- Objection-handling skills
- Problem-solving abilities
- Relationship-building skills
- Time management skills
- Attention to detail
- Teamwork and collaboration
- Computer literacy
- CRM system knowledge
- Telephone etiquette
- Empathy and customer engagement skills
Key Duties And Responsibilities
- Recover outstanding membership fees from members
- Handle arrears accounts via telephone and written communication
- Follow company collection processes and methodologies
- Maintain positive relationships with members
- Assist members with queries and complaints professionally
- Resolve customer concerns effectively and efficiently
- Achieve collection targets and performance standards
- Work closely with other departments to support business objectives
- Maintain accurate records of customer interactions
- Ensure all member engagements align with company values and service standards
- Provide an excellent customer experience throughout the collections process
Why Apply
- Permanent employment opportunity
- Work for a leading health and fitness brand
- Gain experience in collections and contact centre operations
- Develop negotiation and customer relationship management skills
- Professional and supportive working environment
- Career growth and development opportunities
Important Information
- Applications close on 30 June 2026
- Position based in Cape Town, Western Cape
- Previous collections or similar sales experience is required
- Knowledge of CRM systems will be advantageous
- Only shortlisted candidates will be contacted