Alexander Forbes is hiring for a Contact Centre Agent position. This permanent role is suitable for people with Matric who enjoy office duties, helping customers, and working with different teams. The company needs someone who can support consultants with meetings, paperwork, reports, and speaking with clients. If you want to build your career with a respected business, this opportunity may suit you well. Your support will help daily work run smoothly and allow consultants to focus on client needs.
Position Details
- Job Title: Contact Centre Agent
- Reference Number: PP4737
- Company: Alexander Forbes
- Location: Sandton, Gauteng, South Africa
- Department: Corporate Operation
- Job Type: Permanent
- Closing Date: 29 April 2026
Minimum Requirements
- Grade 12 / Matric
- National Senior Certificate (NQF Level 4)
- Customer Relationship Management qualification is an advantage
- Contact Centre qualification is useful
- Studies in Business, Finance, or Law will help
- Good computer knowledge
Knowledge And Skills Required
Applicants should have:
- Strong admin ability
- Good planning skills
- Good organisation skills
- Attention to detail
- Good speaking and writing skills
- Ability to manage many tasks
- Team spirit and positive attitude
- Good customer service skills
- Problem-solving ability
- Professional behaviour
- Ability to work independently
Computer Skills
- Microsoft Excel
- Microsoft Word
- PowerPoint
- Outlook
- Intranet systems
- Adobe PDF tools
Key Duties And Responsibilities
The person chosen will complete the following duties:
Meeting Support
- Prepare agendas and minute templates
- Send agendas to clients before meetings
- Collect reports from departments
- Prepare meeting packs and documents
- Attend meetings when required
- Write and send meeting minutes
- Follow up on action points
Document Control
- Handle signed documents from meetings
- Update client records and registers
- Scan and save documents
- File paperwork correctly
- Keep records up to date
- Manage FICA documents
Client Support
- Update contact lists every day
- Help consultants with office tasks
- Reply to client questions and direct them correctly
- Help prepare communication packs
- Support good client service
Why Apply
Career Growth
- Leadership development programmes
- Bursary opportunities
- Online learning platforms
- Ongoing training
Employee Benefits
- Competitive salary
- Performance bonuses
- Referral rewards
- Retirement fund contributions
- Funeral, life, and dread disease cover
- Medical aid and gap cover
Work-Life Balance
- Hybrid work options
- Flexible working hours
- Wi-Fi allowance
- Wellness support
- Financial wellness programmes
Important Information
- Only shortlisted applicants may be contacted
- Check that your application details are correct
- Alexander Forbes gives equal opportunities to all applicants
- Diversity and inclusion are important in the workplace
- Submit your application before the closing date