Customer Care Learner Jobs at Givaudan offer an opportunity for a motivated individual to gain valuable experience in customer care, sales order processing and operations. The successful candidate will support assigned customers and affiliates, coordinate with sales and operations teams, process orders and assist with resolving customer queries. This is an on-site opportunity based in Johannesburg, South Africa.
Position Details
- Company: Givaudan
- Job Title: Customer Care – Learner
- Job ID: 119987
- Location: Johannesburg, South Africa
- Category: Manufacturing, Operations, Engineering
- Work Arrangement: On-site
- Job Type: Learner
- Experience: 1–2 years in a customer-facing role preferred
- Education: High School or Secondary Education
Minimum Requirements
- High School or Secondary Education.
- An Associate or University Degree is preferred.
- 1–2 years of experience in a customer-facing role is preferred.
- Industry experience will be advantageous.
- Good English language skills.
- Ability to communicate effectively with customers and internal teams.
Skills Required
- Strong interpersonal and communication skills.
- Customer relationship management skills.
- Basic knowledge of SAP or order entry systems.
- Basic inventory management knowledge.
- Microsoft Office skills.
- Basic negotiation skills.
- Understanding of Incoterms and shipping terminology.
- Ability to analyse customer schedules and prioritise orders.
- Strong problem-solving skills.
- Ability to handle difficult customer situations professionally.
- Good organisational and coordination skills.
- Ability to work effectively with sales, operations and other departments.
Key Duties and Responsibilities
- Manage the sales order process from receipt through to shipment for assigned customers and affiliates.
- Provide support to customers and affiliates to ensure their order requirements are met.
- Communicate daily with customers, operations and sales teams.
- Ensure Coca-Cola order and sample processes are followed.
- Interpret and analyse client schedules and prioritise orders.
- Resolve customer issues and handle complaints internally and externally.
- Confirm pricing and inventory availability.
- Provide customers with shipment date information.
- Arrange transportation with freight forwarders or the shipping team.
- Assist with international orders, including inspection and shipping documentation where required.
- Prepare invoices, debit notes and credit notes.
- Process notifications and customer returns.
- Coordinate with relevant departments to ensure orders are dispatched and delivered on time.
- Manage customer expectations throughout the order process.
- Coordinate with planning teams regarding demand planning and stock positions.
- Update and maintain accurate customer records.
- Maintain customer-specific information, contracts, labelling, packaging and stock requirements.
- Provide support and coverage for accounts handled by other team members when required.
- Select appropriate communication methods based on the urgency and nature of an issue.
- Assist with diffusing difficult customer situations and finding suitable resolutions.
- Identify opportunities to improve customer care processes.
Why Apply
- Gain practical experience in customer care and order management.
- Develop valuable skills in customer relationship management.
- Gain exposure to sales, operations, inventory and logistics processes.
- Learn about international shipping and related documentation.
- Gain experience working with a global organisation.
- Develop communication, problem-solving and coordination skills.
- Work alongside experienced professionals in a manufacturing environment.
Important Information
- The position is based in Johannesburg, South Africa.
- This is an on-site opportunity.
- An Associate or University Degree is preferred.
- 1–2 years of customer-facing experience is preferred.
- Preference will be given to candidates in line with Employment Equity targets.
- Givaudan welcomes candidates from diverse backgrounds and experiences.