If you are looking for Customer Service Advisor (back-office) roles at Concentrix, this is a great opportunity to start your career in the service industry.This role is suitable for motivated individuals who want to gain practical experience in a fast-paced and professional office environment while improving skills in administration and customer support.You will be based on-site in a modern office and work as part of a supportive team that focuses on delivering quality service for an international campaign.The job offers a competitive salary, good benefits, and opportunities for long-term growth.
Position Details
- Job Title: Customer Service Advisor – Back Office
- Company: Concentrix
- Location: Cape Town
- Job Type: Full-Time
- Salary: R7,500 basic + R1,000 campaign allowance
- Workplace: On-site
- Shift: Includes night shifts and weekends (aligned with US hours)
- Closing Date: Not specified
Minimum Requirements
To be eligible, applicants should meet the following:
- Grade 12 (Matric) certificate
- At least 8 months of experience in a call centre or back-office role
- Clear criminal and credit record
- Strong written and verbal English communication skills
- Flexibility to work shifts, including nights and weekends
Knowledge and Skills Required
To succeed in this Customer service advisor roles, candidates should have:
- Excellent attention to detail and accuracy
- Strong analytical and problem-solving abilities
- Basic computer literacy (MS Office or Google Suite)
- Ability to handle confidential information responsibly
- A customer-focused, service-driven mindset
- Self-discipline and accountability
- Experience in finance, payments, or data processing (advantageous)
Key Duties and Responsibilities
Customer service advisor roles daily duties will include:
- Gathering and analysing customer information in line with compliance requirements
- Supporting internal processes related to customer accounts
- Reviewing and approving withdrawal requests based on documentation
- Updating and maintaining customer records in internal systems
- Coordinating with departments to resolve outstanding issues
- Ensuring compliance with AML (Anti-Money Laundering) standards
- Managing sensitive information securely
- Working with team members and supervisors to achieve performance targets
Why Apply
- Competitive salary with additional allowance
- Subsidised transport
- Pension fund and group life cover
- Medical aid or insurance options for employees and dependents
- Employee Assistance Programme (EAP) for wellness support
- Access to financial planning and stress management resources
- Continuous training and career development
- Inclusive and supportive work environment
Important Notes
- This is an on-site role based in Cape Town
- Candidates must be flexible with working hours due to international campaign requirements
- Responsibilities may evolve over time based on business needs
- Concentrix is an equal opportunity employer that promotes diversity and inclusion