Customer Service Agent Jobs at Pepkor Lifestyle offer an opportunity for an entry-level customer service professional to join the Customer Resolution Centre team in Sandton, Gauteng. The successful candidate will manage, resolve and escalate customer queries across different communication channels while helping deliver an excellent customer experience.
Position Details
- Job Title: Customer Service Agent
- Company: Pepkor Lifestyle
- Division: Pepkor Lifestyle Corporate – Customer Resolution Centre
- Business Unit: Call Centre
- Employment Type: Contract
- Contract Term: 3 Months
- Experience Level: Entry Level
- Industry: Retail
- Job Functional Area: Customer Service
- Location: Sandton, Gauteng
- Posted: 14 September 2026
- Closing Date: 12 October 2026
Minimum Requirements
- Grade 12.
- One year of experience in a Customer Resolution Centre or Customer Service environment.
- A tertiary qualification is advantageous.
Skills Required
- Knowledge of customer service best practices within a retail environment.
- General understanding of the Customer Protection Act (CPA).
- Knowledge of Pepkor Lifestyle policies, practices, processes and systems.
- Knowledge of CRM systems and practices.
- Social media proficiency.
- MS Office proficiency.
- Understanding of the Pepkor Lifestyle operating model and value chain.
- Strong written and verbal communication skills.
- Personal resilience.
- Ability to multitask.
- Effective time management.
- Strong interpersonal skills.
- Active listening and interpretation skills.
- Conflict management skills.
- Ability to work under pressure.
Key Duties and Responsibilities
- Manage customer queries across all communication channels.
- Resolve customer queries effectively and efficiently.
- Escalate customer issues when required.
- Provide a differentiated customer experience.
- Apply customer service best practices in a retail environment.
- Use CRM systems and relevant customer service processes.
- Follow Pepkor Lifestyle policies, procedures and operating processes.
- Communicate with customers professionally and effectively.
- Handle customer concerns and conflicts appropriately.
- Work towards meeting customer expectations and delivering results.
Competencies Required
- Energy and drive.
- Customer orientation.
- Problem-solving ability.
- Planning and prioritising.
- Assertiveness.
- Excellence orientation.
- Ability to follow instructions and procedures.
- Attention to detail.
- Ability to work effectively with people.
- Delivering results and meeting customer expectations.
Why Apply
- Opportunity to join Pepkor Lifestyle’s Customer Resolution Centre.
- Gain experience within a retail customer service environment.
- Develop customer service and conflict management skills.
- Gain exposure to CRM systems and customer resolution processes.
- Opportunity to strengthen communication and problem-solving abilities.
Important Information
- This is a 3-month contract position.
- Grade 12 is required.
- At least 1 year of Customer Resolution Centre or Customer Service experience is required.
- A tertiary qualification is advantageous.
- The position is based in Sandton, Gauteng.