Customer Service Associate Jobs at Quantanite present a great opportunity for individuals who are passionate about assisting customers, resolving enquiries, and delivering excellent service in a fast-paced environment. These positions are well suited to candidates with strong communication skills, a customer-focused mindset, and the ability to think quickly when solving problems. Successful candidates for the Customer Service Associate Jobs will support customers across multiple communication channels, resolve account and order-related enquiries, maintain accurate customer records, and help deliver a seamless support experience for users of a leading food delivery platform.
Position Details
- Company: Quantanite
- Job Title: Customer Service Associate
- Employment Type: Permanent
- Industry: Customer Service / Business Process Outsourcing (BPO)
- Department: Customer Service
- Location: Sandton, Johannesburg, Gauteng
- Work Arrangement: Onsite
- Salary: Market Related
- Closing Date: Not Specified
Minimum Requirements
Applicants for the Customer Service Associate Jobs should have:
- At least 1 year of customer service experience
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to remain calm and professional in high-pressure situations
- Good computer literacy and confidence using digital platforms
- Excellent attention to detail
- A genuine passion for providing outstanding customer service
- Willingness to work rotational shifts, including weekends and public holidays
Advantageous:
- Previous experience in a contact centre or BPO environment
- Experience within e-commerce, retail, logistics, or food delivery services
- Knowledge of CRM, ticketing, or live chat systems
- Experience supporting customers across voice and digital channels
Skills Required
Successful candidates for the Customer Service Associate Jobs should demonstrate:
- Customer support
- Communication skills
- Problem-solving
- Conflict resolution
- Active listening
- Computer literacy
- CRM system knowledge
- Live chat support
- Time management
- Attention to detail
- Team collaboration
- Adaptability
- Multitasking
- Customer relationship management
Key Duties And Responsibilities
Successful candidates for the Customer Service Associate Jobs will:
- Assist customers through phone, email, and live chat support
- Handle enquiries relating to orders, deliveries, payments, refunds, promotions, and app usage
- Troubleshoot basic platform and mobile application issues
- Escalate complex customer matters to the appropriate teams
- Work closely with internal departments and external partners to resolve customer issues
- Record customer interactions accurately within internal systems
- Follow company procedures, quality standards, and compliance requirements
- Identify recurring customer issues and recommend service improvements
- Deliver friendly, professional, and empathetic customer service
- Support a positive, collaborative, and customer-focused team environment
Why Apply
Joining Quantanite offers you the opportunity to:
- Build your career with a leading global customer experience organisation
- Receive comprehensive training and continuous professional development
- Strengthen your customer service and digital support skills
- Work within a supportive and inclusive workplace
- Explore career advancement opportunities across an international business
- Gain valuable experience supporting a major food delivery platform
Important Information
- Position based in Sandton, Johannesburg.
- This is a permanent onsite position.
- Applicants must be willing to work rotational shifts, including evenings, weekends, and public holidays.
- Quantanite is committed to equal employment opportunities and fostering an inclusive workplace.