Customer Service Learnerships at Forvis Mazars provide an excellent opportunity for unemployed South African youth who want to develop practical customer service skills while earning a nationally recognised qualification. This accredited learnership programme is ideal for individuals with strong communication skills, basic computer knowledge, and a passion for customer service. Successful learners will receive structured theoretical training and practical workplace experience while developing professional, digital, and customer service skills in a technology-enabled work environment.
Position Details
- Company: Forvis Mazars
- Programme: Certificate in Customer Service Learnership
- Employment Type: Learnership Contract
- Department: Forvis Mazars Institute of Development
- Industry: Professional Services / Customer Service
- Location: Century City, Cape Town, Western Cape
- Workplace Type: On-site
- Reference Number: MAZ260508-1
- Closing Date: 21 August 2026
Minimum Requirements
Applicants for the Customer Service Learnerships should have:
- Grade 12 (Matric)
- Be currently unemployed
- Basic computer literacy
- Interest in customer service and technology-driven work environments
- Ability to commit to the full duration of the learnership
Skills Required
Successful learners for the Customer Service Learnerships should demonstrate:
- Customer service skills
- Communication skills
- Computer literacy
- Digital skills
- Data capturing
- Teamwork
- Professionalism
- Time management
- Attention to detail
- Confidentiality
- Problem-solving
- Reliability
- Adaptability
Key Duties and Responsibilities
Successful learners for the Customer Service Learnerships will:
- Attend all training sessions and complete assessments
- Participate in workplace learning activities
- Deliver professional and courteous customer service
- Communicate effectively with customers and colleagues
- Use digital systems and computer applications to support customer service
- Capture and maintain accurate customer information
- Respond to customer enquiries promptly and professionally
- Follow company policies, procedures, and service standards
- Demonstrate professionalism, punctuality, and reliability
- Work collaboratively within a team environment
- Maintain confidentiality and comply with data protection requirements
Why Apply
This learnerships offers you the opportunity to:
- Obtain a nationally recognised customer service qualification
- Gain valuable workplace experience
- Build practical customer service and digital skills
- Improve your future employability
- Work in a professional services environment
- Develop communication and workplace readiness skills
- Strengthen your career prospects
Important Information
- This is a learnership contract.
- Applicants must have completed Grade 12 (Matric).
- Applicants must be unemployed.
- The programme is based in Century City, Cape Town.
- Candidates must be able to complete the full learnership programme.
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