International Call Centre Agent Jobs at Merchants Recruitment offer an opportunity for customer-focused individuals to support a leading digital banking brand. The role involves assisting customers with banking enquiries, handling fraud-related concerns, resolving transaction disputes, and providing professional support through phone, email, and chat. This long-term contract position is suited to candidates with call centre experience who can remain calm and professional in a fast-paced environment.
Position Details
- Company: Merchants Recruitment
- Job Title: International Call Centre Agent
- Location: Sandton, Gauteng
- Employment Type: Contract – Long Term
- Requisition Number: 6617
- Salary: Market Related
- Industry: Banking / Financial Services / Contact Centre
- Closing Date: Not specified
Minimum Requirements
- Matric / NQF Level 4.
- At least 6 months of call centre experience.
- Fluent in spoken and written English.
- Banking or financial services experience will be advantageous.
- Strong attention to detail.
- Good problem-solving skills.
- Comfortable working with multiple systems and digital tools.
- Ability to work during Canadian business hours.
Knowledge & Skills Required
Successful candidates for the International Call Centre Agent Jobs should demonstrate:
- Excellent customer service skills.
- Strong verbal and written communication.
- Patience and empathy.
- Good problem-solving abilities.
- Strong attention to detail.
- Ability to remain calm under pressure.
- Ability to handle sensitive customer and fraud-related matters professionally.
- Good computer and digital system skills.
- Ability to work effectively as part of a team.
- Strong understanding of confidentiality and data security.
Key Duties and Responsibilities
- Assist customers with their accounts and general banking enquiries.
- Provide professional and empathetic support through phone, email, and chat.
- Investigate and resolve fraud alerts.
- Handle transaction disputes and related customer concerns.
- Provide accurate information and appropriate solutions to customers.
- Document customer cases clearly and accurately.
- Follow compliance and data security procedures.
- Escalate complex cases when necessary.
- Work closely with internal fraud teams to resolve customer issues.
- Maintain professional customer interactions at all times.
- Meet required customer service and performance standards.
Why Apply
Successful candidates will have the opportunity to:
- Work with a leading digital banking brand.
- Gain valuable international customer service experience.
- Develop banking and financial services knowledge.
- Receive training and ongoing development.
- Access potential career growth opportunities.
- Work within a supportive team environment.
- Develop experience in fraud prevention and transaction dispute handling.
Successful candidates should demonstrate:
- A customer-focused mindset.
- Patience and empathy when assisting customers.
- Professionalism when dealing with sensitive issues.
- The ability to work under pressure.
- Strong teamwork and communication skills.
- A positive and solutions-focused attitude.
- Willingness to learn and adapt to digital banking systems.
Important Information
Applicants should note the following:
- This is a long-term contract position.
- The position is based in Sandton, Gauteng.
- Candidates must be fluent in English.
- At least 6 months of call centre experience is required.
- Banking or financial services experience is advantageous.
- The role supports customers according to Canadian business hours.
- The salary is market related.
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