Real Time Administrator Jobs at Merchants offer an excellent opportunity for experienced contact centre professionals who are passionate about workforce management and operational efficiency. This permanent position is ideal for candidates with Real Time Administration (RTA) experience, strong analytical skills, and the ability to monitor workforce performance in a fast-paced environment. Successful candidates will monitor schedule adherence, identify service level risks, produce workforce management reports, and support real-time operational performance.
Position Details
- Company: Merchants Recruitment
- Job Title: Real Time Administrator
- Employment Type: Permanent
- Requisition Number: 6599
- Location: Salt River, Western Cape
- Salary: Market Related
- Closing Date: Not Specified
Minimum Requirements
Applicants for the Real Time Administrator Jobs should have:
- Matric or equivalent qualification
- Minimum of 2 years’ contact centre agent experience
- Hands-on experience as a Real Time Administrator (RTA)
- Understanding of ACD reporting
- Intermediate Microsoft Excel skills
Skills Required
Successful candidates for the Real Time Administrator Jobs should demonstrate:
- Workforce management
- Schedule adherence monitoring
- Real-time reporting
- Microsoft Excel
- ACD reporting
- Analytical skills
- Communication skills
- Problem-solving
- Attention to detail
- Time management
- Reporting skills
- Administrative skills
Key Duties and Responsibilities
Successful candidates will:
- Monitor daily attendance and absenteeism
- Monitor schedule adherence and identify non-adherence
- Communicate out-of-line situations to management
- Identify service level risks in real time
- Recommend operational changes to improve performance
- Capture exceptions accurately
- Produce daily workforce management reports
- Generate absenteeism reports
- Adjust real-time schedules to accommodate overtime where required
- Support overall workforce management processes
Why Apply
Joining Merchants offers you the opportunity to:
- Build a career with a global customer experience organisation
- Work in a professional and technology-driven environment
- Develop workforce management and reporting skills
- Access continuous learning and development opportunities
- Be part of a company that values employee growth and career progression
Important Information
- This is a permanent position based in Salt River, Western Cape.
- Candidates must have practical experience working as a Real Time Administrator (RTA).
- Only shortlisted candidates will be contacted.