Boxer Superstores is hiring three enthusiastic candidates for permanent IT Service Desk Agent Jobs based at their Head Office in Westville, Durban. This entry-level opportunity is designed for IT graduates or individuals with basic IT knowledge who are passionate about technology and providing excellent internal support. These IT Service Desk Agent Jobs involve assisting users across Boxer stores, distribution centres, and Head Office departments by resolving technical issues, logging incidents, and ensuring systems run smoothly in a busy retail environment.
Position Details
- Job Title: IT Service Desk Agent
- Company: Boxer Superstores
- Job Type: Permanent
- Division: IT
- Department: IT
- Number of Positions: 3
- Location: Westville, Durban
- Province: KwaZulu-Natal
- Country: South Africa
- Job Category: IT
- Reference Number: BOX260115-1
- Closing Date: 30 January 2026
Requirements
To qualify for the IT Service Desk Agent Jobs, candidates must have:
- Matric (Grade 12)
- Basic IT certification or coursework (CompTIA, A+, N+ or equivalent)
- 0–6 months’ IT support experience (graduates welcome)
- Microsoft Office knowledge
- Good communication and interpersonal skills
- Strong problem-solving ability
- Ability to work under pressure
- Retail/POS knowledge advantageous
Skills Required
Successful applicants for the IT Service Desk Agent Jobs should demonstrate:
- Basic IT troubleshooting
- Customer service skills
- Technical support understanding
- Analytical thinking
- Team collaboration
- Ability to communicate with stores professionally
Key Responsibilities
Candidates selected for the IT Service Desk Agent Jobs will:
- Answer Service Desk telephone lines
- Log incidents and service requests
- Provide first-level IT support
- Troubleshoot tills, printers, scanners, pricing and networks
- Escalate unresolved issues
- Monitor incidents and service levels
- Liaise with stores and suppliers
- Maintain accurate support records
- Support team members when needed
Important Notes
- Permanent employment at Boxer Head Office
- Entry-level retail IT support role
- Training and development provided
- Only shortlisted candidates contacted
- Apply early for these IT Service Desk Agent Jobs
Why Apply
The IT Service Desk Agent Jobs at Boxer offer:
- Real retail IT experience
- Exposure to business systems
- Career growth opportunities
- Professional development
- A stable permanent IT role