Customer Service Assistant Jobs at Shoprite offer an excellent opportunity for individuals who are passionate about customer support and service excellence within a fast-paced retail and contact centre environment. This Customer Service Assistant Jobs role is ideal for candidates who are professional, solution-driven, and able to handle customer queries efficiently while maintaining a high standard of communication and care. The Customer Service Assistant Jobs plays a key frontline support role, ensuring that customer concerns are resolved timeously and accurately in line with company standards. Successful candidates will be based in Brackenfell and will form part of a structured customer service team within a leading South African retail organisation.
Position Details
- Job Title: Customer Service Assistant (Temp)
- Company: Shoprite
- Employment Type: Fixed-Term Contract
- Industry: Retail / Customer Service / Contact Centre
- Location: Brackenfell, Cape Town, Western Cape
- Job Category: Customer Service
- Reference Number: SHO260602-3
- Closing Date: 26 June 2026
Minimum Requirements
- Grade 12 / Matric (Essential)
- 1–3 years customer service experience (Essential)
- Degree/Diploma in Communications or related field (Beneficial)
- Must be willing to work shifts, including weekends and public holidays
- Ability to work a 40-hour weekly schedule
Skills Required
- Strong communication skills
- Customer service orientation
- Problem-solving ability
- Attention to detail
- Ability to handle pressure in a fast-paced environment
- Team collaboration
- Microsoft Office 365 proficiency (SharePoint Online)
- Time management skills
Key Duties And Responsibilities
- Handle incoming customer calls and queries
- Provide accurate product and service information
- Resolve customer complaints efficiently
- Escalate urgent or complex issues when necessary
- Update customers on progress of their queries
- Maintain knowledge of products, services, and company procedures
- Ensure service level targets are met
- Follow company policies and standards
- Support team members where needed
- Continuously improve customer experience
Why Apply
- Gain experience in a leading retail customer service environment
- Develop communication and problem-solving skills
- Work in a structured support centre environment
- Build a strong career foundation in customer service
- Opportunity for future growth in retail operations
Benefits
- Fixed-term work experience
- Exposure to contact centre systems and processes
- Skills development in communication and customer handling
- Professional workplace experience in a large retail group
Important Information
- This is a fixed-term temporary position
- Shift work is required (including weekends and public holidays)
- Only shortlisted candidates will be contacted
- Closing date: 26 June 2026
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