Receptionist Jobs at Sun International offer an exciting opportunity for professional and customer-focused individuals to join the Front Office team at InterContinental Table Bay Cape Town. This permanent position is ideal for candidates with Grade 12, hotel reception experience, strong communication skills, and a passion for delivering exceptional guest experiences. Successful candidates will welcome guests, manage check-ins and check-outs, handle bookings and payments, respond to guest requests, and promote hotel facilities and services.
Position Details
- Company: Sun International
- Job Title: Receptionist
- Department: Rooms: Front Office
- Business Unit: InterContinental Table Bay Cape Town
- Industry: Hotel/Catering/Hospitality/Leisure
- Employment Type: Permanent
- Experience Level: Experienced
- Positions Available: 2
- Location: Cape Town, Western Cape, South Africa
- Salary: Market Related
- Job Reference Number: SI-1123
- Closing Date: Not Specified
Minimum Requirements
- Grade 12 qualification.
- At least 2 years of experience in a hotel environment.
- Ability to work shifts according to operational requirements.
- Ability to stand and move around for extended periods.
- Professional and presentable appearance.
- Courteous and friendly approach when dealing with guests.
- Ability to perform similar duties across different outlets when operationally required.
- Knowledge of an additional language relevant to the market is advantageous.
Knowledge & Skills Required
Successful candidates for the Receptionist Jobs should demonstrate:
- Excellent customer service skills.
- Strong verbal communication skills.
- Conflict management abilities.
- Problem-solving skills.
- Relationship-building skills.
- Ability to collect and communicate information accurately.
- Strong checking and administrative skills.
- Cash-handling knowledge.
- Ability to work effectively as part of a team.
- Professionalism and courtesy.
- Good knowledge of hotel facilities and services.
- Ability to promote and upsell hotel services.
Key Duties and Responsibilities
- Prepare the reception workstation before the start of each shift.
- Check the cleanliness and overall appearance of front-of-house areas.
- Identify issues with equipment, systems, and facilities.
- Restock guest information brochures and materials.
- Review daily arrival and VIP lists.
- Understand and prepare for special guest requirements.
- Assist with preparing and distributing welcome and VIP amenities.
- Maintain knowledge of hotel and resort facilities, promotions, and activities.
- Welcome and acknowledge guests with a friendly and professional attitude.
- Complete guest check-in and check-out procedures.
- Prepare room keys, bills, and payment transactions.
- Take and pass on messages to guests.
- Respond to special guest requests.
- Provide guests with information about hotel services and accommodation rates.
- Build positive relationships and rapport with guests.
- Handle guest complaints courteously and professionally.
- Escalate complaints or issues when necessary.
- Maintain accurate records of room bookings and guest billings.
- Attend to online, telephone, and in-person room bookings promptly.
- Report housekeeping, maintenance, and equipment issues to the relevant departments.
- Administer the reception float.
- Conduct cash-ups at the end of each shift.
- Remain present and professional at the reception desk.
- Promote hotel facilities, services, and current promotions.
- Provide guests with information about surrounding areas and directions.
- Identify guest preferences and provide personalised service.
- Educate guests about business unit facilities and available promotions.
- Resolve customer requests, complaints, and suggestions where possible.
Why Apply
Successful candidates for the Receptionist Jobs will have the opportunity to:
- Join Sun International in a professional hospitality environment.
- Work at InterContinental Table Bay Cape Town.
- Gain valuable experience in hotel front-office operations.
- Develop guest relations and customer service skills.
- Strengthen communication and problem-solving abilities.
- Develop experience in hotel reservations, payments, and cash handling.
- Build valuable hospitality industry experience.
- Work as part of an experienced Front Office team.
Important Information
- This is a permanent position.
- Two positions are available.
- The position is based in Cape Town, Western Cape.
- Grade 12 is required.
- Applicants must have 2 years of hotel experience.
- Candidates must be willing to work shifts.
- An additional relevant language is advantageous.
- Salary is Market Related.
- If applicants do not receive feedback within 14 days, they should consider their application unsuccessful.
- Preference may be given to designated groups in accordance with the Employment Equity Act and Sun International’s internal recruitment policies and employment equity plans.