The Call Center Agent Jobs at NBC Holdings provide an opportunity to join a leading organisation in the South African employee benefits industry. The role requires strong communication, administrative and problem-solving skills, as well as the ability to investigate claim information and work effectively with members, employers and other stakeholders. These Call Center Agent Jobs are suitable for candidates with experience in employee benefits, claims processing or a related administrative environment.
Position Details
- Position: Call Center Agent
- Company: NBC Holdings
- Division: NBC Holdings South Africa
- Job Type: Permanent
- Experience Level: Entry Level
- Industry: Insurance
- Job Functional Area: Administrative
- Location: Johannesburg, Gauteng
- Experience Required: 1–3 years in the employee benefits field
- Salary: Market Related
- Benefits: Medical Aid, Provident Fund and Group Life
- Closing Date: 25 September 2026
Minimum Requirements
To qualify for the Call Center Agent Jobs, applicants should have:
- Minimum high school diploma / Grade 12 qualification.
- 1–3 years of experience in the employee benefits field.
- Understanding of claims processing systems.
- Strong administrative skills.
- Ability to accurately review and assess claims information.
- Knowledge of relevant laws and regulations governing employee benefits.
- Excellent communication skills.
- Insurance-related courses such as CISR or CEBS will be advantageous.
- Ability to work with members, employers and other stakeholders.
- Ability to investigate and resolve claim-related queries.
Skills Required
Applicants should demonstrate:
- Excellent verbal and written communication skills
- Strong customer service skills
- Problem-solving abilities
- Claims assessment and investigation skills
- Strong administrative skills
- Attention to detail
- Empathy and professionalism
- Assertive communication
- Ability to handle complex customer queries
- Ability to provide practical solutions
- Good workload management
- Ability to work under pressure
- Computer literacy
- Proficiency in MS Office Suite
- Flexibility and adaptability
- Ability to work independently and as part of a team
Key Responsibilities
- Answering all inbound customer and member calls.
- Handling customer queries and providing appropriate assistance.
- Logging calls on the BPM system.
- Assessing claim documents and determining their validity.
- Investigating claim documentation.
- Gathering information from members, employers and other relevant parties.
- Assisting with claim-related issues.
- Working towards timely resolution of customer and claim queries.
- Maintaining customer satisfaction.
- Providing clear, empathetic and professional communication.
- Applying effective problem-solving techniques to customer issues.
- Managing workloads effectively to reduce customer waiting times.
- Navigating complex claim-related matters.
- Providing practical solutions to customer queries.
- Maintaining accurate administrative records.
- Using relevant software and employee benefits consulting tools.
Why Apply
- Secure a permanent employment opportunity.
- Gain experience within the South African employee benefits and insurance industry.
- Develop customer service and communication skills.
- Gain exposure to claims processing and assessment.
- Develop problem-solving and investigation skills.
- Gain experience working with members and employers.
- Strengthen administrative and claims management experience.
- Receive a market-related remuneration package.
- Access Medical Aid benefits.
- Access a Provident Fund.
- Receive Group Life benefits.
- Develop knowledge of employee benefits processes and regulations.
Important Notes
- This is a Permanent position.
- The role falls within the Insurance industry.
- The position is listed as Entry Level.
- Applicants should have 1–3 years of experience in the employee benefits field.
- A minimum high school diploma / Grade 12 qualification is required.
- Experience with claims processing systems is advantageous.
- Strong administrative and communication skills are required.
- Knowledge of employee benefits laws and regulations is required.
- Insurance courses such as CISR or CEBS will be advantageous.
- The remuneration is Market Related.
- Benefits include Medical Aid, Provident Fund and Group Life.