Collections Agent Jobs at Mr Price Money offer an exciting opportunity for customer-focused individuals with debt collection and call centre experience. The Collections Agent will contact customers with overdue accounts, negotiate suitable payment arrangements, maintain accurate customer information, and provide excellent customer service while helping to minimise bad debt write-offs.
Position Details
- Company: Mr Price Money
- Position: Collections Agent (ACS)
- Department: Mr Price Money
- Employment Type: Permanent
- Location: Durban, KwaZulu-Natal, South Africa
- Work Arrangement: On-site
- Reference Number: Not specified
- Salary: Not specified
- Contract Duration: Not specified
- Closing Date: Not specified
Minimum Requirements
- Grade 12 / Matric qualification.
- 6–12 months’ experience in debt collection.
- Experience within a call centre environment is advantageous.
- Familiarity with the account lifecycle and collection process.
- Knowledge of systems used to support debt collection processes.
- Proficiency in Microsoft Office.
- Excellent telephone etiquette.
- Strong customer service orientation.
- Meticulous attention to detail.
- Ability to work effectively as part of a team.
Knowledge & Skills Required
- Debt collection and account management knowledge.
- Understanding of the collections process.
- Knowledge of overdue account management.
- Strong negotiation and communication skills.
- Excellent telephone etiquette.
- Customer service and relationship-building skills.
- Accurate data capturing and record keeping.
- Ability to work towards targets.
- Attention to detail and accuracy.
- Ability to work collaboratively within a team.
- Good Microsoft Office skills.
- Ability to handle customer interactions professionally and respectfully.
Key Duties and Responsibilities
As a Collections Agent, the successful candidate will be responsible for:
- Contacting customers with arrear accounts to collect overdue instalments.
- Following up with customers regarding outstanding payments.
- Negotiating payment arrangements in accordance with established standards.
- Assisting customers with suitable payment solutions.
- Establishing rapport with customers during collection interactions.
- Rehabilitating customers through excellent customer service standards.
- Accurately updating customer information on the relevant systems.
- Maintaining accurate records of customer interactions and payment arrangements.
- Working towards collection targets and performance objectives.
- Ensuring all work meets the required quality standards.
- Complying with applicable Service Level Agreements (SLAs).
- Supporting the reduction of bad debt write-offs.
- Working collaboratively with colleagues to achieve departmental objectives.
- Handling customer conversations professionally while maintaining excellent telephone etiquette.
Why Apply
These Collections Agent Jobs at Mr Price Money provide an opportunity to develop your career in debt collection, customer service, and financial services while working within the Mr Price Group.
Successful candidates can benefit from:
- Uncapped incentives when targets are achieved.
- Extensive learning and development opportunities.
- Career advancement opportunities.
- Discounts on merchandise across Mr Price Group stores.
- Access to merchandise discounts at Mr Price, Mr Price Home, Mr Price Sport, and Miladys.
- The opportunity to join the company’s share scheme after one year of permanent service.
- A vibrant and energetic working environment.
- Health and wellness programmes and benefits.
- Recognition and rewards for outstanding performance.
- Exciting incentive programmes linked to achievements.
Important Information
- This is an on-site position based in Durban, KwaZulu-Natal.
- Applicants must have a minimum Grade 12 qualification.
- Previous debt collection experience is required.
- 6–12 months’ experience, ideally in a call centre environment, is preferred.
- Candidates should be comfortable communicating with customers regarding overdue accounts.
- Strong customer service, telephone etiquette, and negotiation skills are essential.
- The role requires accuracy when updating customer information.
- Salary and closing date were not specified in the provided job advertisement.
- Applicants should ensure that their CV clearly reflects their debt collection and call centre experience.