International Call Centre Jobs at Merchants Recruitment offer a opportunity for People who enjoy customer service and working in a international environment.In this role, you will support customers by responding to emails, handling customer reviews, and providing excellent service to international clients. International Call Centre Jobs are ideal for energetic and motivated individuals who can communicate clearly and professionally in English. You will work with a luxury international hotel client while building valuable customer service and communication skills. This opportunity is perfect for someone who enjoys helping people, working night shifts, and growing their career in the customer service industry.
Position Details
- Job Title: International Call Centre Agent
- Company: Merchants Recruitment
- Location: Western Cape, South Africa
- Employment Type: Long-Term Contract
- Industry: Customer Service / Hospitality
- Closing Date: Not specified
Minimum Requirements
- Grade 11 or NQF Level 3 qualification
- Must be a South African citizen
- Clear criminal and credit record
- Strong English communication skills
- Excellent written and verbal English
- Willingness to work evening shifts and weekends
- Minimum 6 months sales experience
- Minimum 12 months customer service experience
- International call centre experience is an advantage
Skills Required
International Call Centre Jobs require strong communication and customer support skills.
- Excellent verbal and written communication skills
- Strong customer service ability
- Good problem-solving skills
- Ability to work under pressure
- Professional and positive attitude
- Attention to detail
- Ability to multitask effectively
- Good teamwork skills
- Ability to handle customer complaints professionally
- Strong computer and email communication skills
Key Duties And Responsibilities
In International Call Centre Jobs, your duties will focus on supporting customers and maintaining service quality.
- Respond to customer emails professionally
- Moderate and manage customer reviews
- Deliver excellent customer service to international clients
- Meet quality and productivity targets
- Maintain professional communication at all times
- Follow company policies and procedures
- Use customer service systems and tools effectively
- Escalate customer issues when necessary
- Provide quick and accurate responses to customer queries
- Share customer feedback and system issues with management
- Go the extra mile to improve customer satisfaction
Why Apply
International Call Centre Jobs at Merchants Recruitment offer valuable experience and exciting workplace benefits.
- Opportunity to work with a luxury international hotel client
- Competitive market-related salary
- Door-to-door transport provided
- Gain international customer service experience
- Receive training and support before starting
- Build valuable communication and customer service skills
- Work in a professional and energetic team environment
- Opportunity for career growth in customer service
Important Information
- This is a long-term contract position
- The role requires working night shifts, weekends, and evenings
- Door-to-door transportation will be provided
- Candidates must have a clear criminal and credit record
- Only shortlisted candidates may be contacted
- Previous international call centre experience is highly advantageous