Switchboard Operator Jobs at Lancet Laboratories offer an excellent opportunity for individuals who are interested in administration, customer service, and healthcare support. These positions are ideal for candidates who possess strong communication skills, excellent telephone etiquette, and the ability to work in a busy office environment. Successful candidates for the Switchboard Operator Jobs will be responsible for handling incoming calls, directing enquiries, supporting administrative processes, and ensuring the smooth operation of the switchboard and reception support functions.
Position Details
- Company: Lancet Laboratories
- Job Title: Switchboard Operator
- Reference Number: 1193671
- Employment Type: Permanent
- Industry: Medical and Healthcare
- Location: Pretoria – Pencardia Client Services, Gauteng
- Salary: Market Related
- Starting Date: 7 July 2026
- Closing Date: 14 July 2026
Minimum Requirements
To qualify for the Switchboard Operator Jobs, applicants should have:
- Grade 12 (Matric) or an NQF Level 4 qualification
- 0–1 year of relevant work experience
- Basic computer literacy
- Ability to communicate fluently in both English and Afrikaans
- Excellent interpersonal and communication skills
- Professional telephone etiquette
- Good organisational skills
- Ability to work under pressure
Skills Required
Applicants should demonstrate:
- Customer service skills
- Telephone etiquette
- Computer literacy
- Communication skills
- Interpersonal skills
- Planning and organisational skills
- Professionalism
- Time management
- Ability to use initiative
- Attention to detail
- Stress management
- Problem-solving skills
Key Duties and Responsibilities
Successful candidates will:
- Answer incoming telephone calls and transfer them to the appropriate departments
- Respond to client enquiries professionally
- Monitor laboratory information systems for overnight messages
- Check courier collections and identify urgent requests
- Update telephone contact lists
- Receive, sort, and distribute internal and external mail
- Coordinate hand deliveries and collections
- Manage telephone account administration
- Prepare monthly switchboard duty rosters
- Assist visitors by directing them to the correct departments
- Scan documents and verify scanned images when required
- Take messages for unavailable staff members
- Keep the office message board updated
Why Apply?
Joining Lancet Laboratories offers you the opportunity to:
- Build a career within the healthcare industry
- Gain valuable administration and customer service experience
- Work in a professional laboratory environment
- Develop communication and organisational skills
- Join one of South Africa’s leading pathology laboratories
- Access opportunities for career growth and development
Important Information
- Employment Type: Permanent
- Location: Pretoria, Gauteng
- Closing Date: 14 July 2026
- Applicants must be able to communicate in both English and Afrikaans.
- Only candidates who meet the minimum requirements will be considered.