Client Service Consultant Jobs at Santam present a great opportunity for individuals who are interested in customer service, insurance, and client support. These positions are well suited to candidates who have excellent communication skills, strong attention to detail, and the ability to perform effectively in a fast-paced call centre environment. Successful applicants for the Client Service Consultant Jobs will assist brokers and clients, manage administrative processes, maintain accurate client records, and provide high-quality service while achieving performance and compliance standards.
Position Details
- Company: Santam
- Job Title: Client Service Consultant
- Employment Type: Permanent
- Industry: Insurance
- Location: Hill on Empire, Johannesburg, Gauteng
- Salary: Market Related
- Closing Date: Not Specified
Minimum Requirements
Applicants should meet the following requirements:
- Grade 12 (Matric) or an equivalent qualification
- FAIS compliant (NQF Level 4)
- Previous experience in the short-term insurance industry
- Compliance with FAIS Fit and Proper requirements
- Clear criminal and credit record
- Computer literacy, including MS Office
- Willingness to work shifts
- Proven ability to maintain quality, compliance, and performance standards
Skills Required
Suitable candidates should possess:
- Customer service skills
- Excellent communication skills
- Computer literacy
- Analytical and critical thinking
- Negotiation skills
- Time management abilities
- Attention to detail
- Problem-solving skills
- Emotional resilience
- Initiative and self-motivation
- Results-driven mindset
- Ability to work under pressure and meet deadlines
Key Duties And Responsibilities
Successful candidates will be responsible for:
- Capturing client information accurately on company systems
- Processing broker requests within agreed turnaround times
- Completing administrative duties in line with company procedures
- Providing professional customer service via telephone and written communication
- Following up on broker requests to ensure timely resolution
- Maintaining agreed service levels and customer satisfaction
- Building and maintaining positive relationships with brokers and clients
- Achieving productivity and performance targets
- Ensuring compliance with company policies and regulatory requirements
- Supporting the delivery of exceptional client service
Why Apply?
This opportunity allows you to:
- Build a rewarding career in the insurance industry
- Gain experience with one of South Africa’s leading insurers
- Work in a professional and customer-focused environment
- Strengthen your client service and insurance knowledge
- Access ongoing learning and career development opportunities
- Join an organisation that values diversity, inclusion, and professional growth
Important Information
- The position is based in Hill on Empire, Johannesburg, Gauteng.
- Shift work is required.
- Applicants must satisfy FAIS Fit and Proper requirements.
- A clear criminal and credit record is essential.
- Santam supports Employment Equity and welcomes applications from suitably qualified candidates, including persons with disabilities.
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