Bilingual Customer Service Advisor Jobs at Merchants offer an exciting opportunity for customer-focused professionals who are fluent in both English and French. These long-term contract positions are ideal for individuals with experience in customer service, banking, financial services, or regulated industries who enjoy resolving customer queries and delivering exceptional service. Successful candidates will provide inbound support across credit card, account, payment, transaction, and online service channels while ensuring every customer interaction is handled professionally and efficiently.
Position Details
- Company: Merchants Recruitment (Recruiting Partner)
- Job Title: Bilingual Customer Service Advisor
- Employment Type: Long-Term Contract
- Industry: Banking / Financial Services / Customer Service
- Location: Salt River, Western Cape
- Salary: Market Related
- Closing Date: Not Specified
Minimum Requirements
Applicants for the Bilingual Customer Service Advisor Jobs should have:
- Grade 12 (Matric) or NQF Level 4 (SAQA Accredited)
- Minimum of 12 months’ experience in a high-volume customer service environment with performance targets
- AND one of the following:
- Minimum of 6 months’ experience in banking, financial services, fintech, insurance, or credit services; OR
- Minimum of 12 months’ experience in a contact centre handling complex products or regulated industries
- Bilingual proficiency in English and French (minimum CEFR B2 level)
- Digital literacy
- Typing speed of at least 25 words per minute
- Ability to multitask in a fast-paced environment
Skills Required
Successful candidates should demonstrate:
- Customer service
- Bilingual communication (English and French)
- Banking knowledge
- Financial services support
- Credit card support
- Problem-solving
- Multitasking
- Digital literacy
- Typing accuracy
- Time management
- Customer relationship management
- Attention to detail
- Call handling
- Professional communication
Key Duties and Responsibilities
Successful candidates will:
- Handle inbound customer enquiries and service requests
- Investigate and resolve account, payment, transaction, and credit-related queries
- Assist customers with card activation, card replacements, and lost or stolen card reporting
- Process customer requests and account updates accurately using company systems
- Manage customer escalations, disputes, and retention-related interactions
- Maintain compliance with company procedures, quality standards, and service level agreements (SLAs)
- Deliver professional, accurate, and timely customer support
- Ensure every customer interaction contributes to a positive customer experience
Why Apply
Joining Merchants Recruitment offers you the opportunity to:
- Build your career within the banking and financial services industry
- Gain valuable experience supporting international customers
- Work in a professional and performance-driven environment
- Develop your customer service and problem-solving skills
- Strengthen your bilingual communication abilities
- Access long-term career growth opportunities
Important Information
- This is a long-term contract position.
- Position based in Salt River, Western Cape.
- Grade 12 (Matric) or NQF Level 4 is required.
- Applicants must be fluent in English and French (minimum CEFR B2 level).
- A minimum typing speed of 25 words per minute is required.
- Relevant customer service or financial services experience is essential.