Contact Centre Consultant Jobs at Hollywoodbets offer an exciting opportunity for customer-focused individuals who are passionate about delivering exceptional service in a fast-paced environment. This full-time talent community opportunity is ideal for candidates with customer service experience who want to build a career with one of South Africa’s leading betting brands. Successful candidates will resolve customer queries, maintain service excellence, achieve performance targets, and support customers across multiple communication channels.
Position Details
- Company: Hollywoodbets
- Job Title: Contact Centre Consultant – Talent Community
- Employment Type: Full-Time
- Job Identification: 1267
- Job Category: Client / Customer Service
- Location: Durban, KwaZulu-Natal
- Workplace Type: On-site
- Salary: Market Related
- Closing Date: 19 August 2026
Minimum Requirements
Applicants for the Contact Centre Consultant Jobs should have:
- Minimum of 6 months’ customer service experience
- Excellent communication skills
- Strong command of the English language
- Ability to work in a fast-paced environment
Advantageous Requirements
The following will be beneficial:
- 6 months’ contact centre experience
- Betting industry knowledge
Skills Required
Successful candidates for the Contact Centre Consultant Jobs should demonstrate:
- Customer service
- Written and verbal communication
- Problem-solving
- Attention to detail
- People skills
- Time management
- Teamwork
- Quality assurance
- Compliance awareness
- KPI management
- Customer query resolution
Key Duties and Responsibilities
Successful candidates will:
- Resolve customer queries across various communication platforms
- Perform security checks to verify customer information
- Ensure compliance with company policies and regulatory requirements
- Investigate and resolve customer issues with internal and external stakeholders
- Deliver outstanding customer service at all times
- Meet quality assurance and KPI targets
- Escalate customer matters according to company procedures
- Perform additional duties based on operational requirements
Why Apply
Joining Hollywoodbets offers you the opportunity to:
- Build a career with one of South Africa’s fastest-growing betting companies
- Join a dynamic and supportive team
- Access learning and career development opportunities
- Gain valuable contact centre experience
- Be considered for future Customer Service Consultant vacancies
Important Information
- This is a Talent Community opportunity for future vacancies.
- The role is based in Durban, KwaZulu-Natal.
- Successful applicants will be considered for future Customer Service Consultant (Customer Care) positions as they become available.
- Closing Date: 19 August 2026.