Evaluations Clerk Jobs at TFG Logistics offer an opportunity for organised and detail-oriented candidates to join the team at the Midrand Distribution Centre in Gauteng. The successful candidates will evaluate returned products, verify documentation, maintain accurate records, follow up on outstanding cases, and ensure returns are processed according to company standards.
Position Details
- Company: TFG Logistics
- Position: Evaluations Clerk x8
- Location: Midrand Distribution Centre, Gauteng
- Job Identification: 14187
- Job Category: Logistics
- Employment Type: Full-time
- Work Arrangement: On-site
- Salary: Not specified
- Positions Available: 8
- Closing Date: 4 September 2026 at 17:00
Minimum Requirements
Candidates interested in Evaluations Clerk Jobs should meet the following requirements:
- Grade 12 (Matric).
- 1–2 years of experience in customer service, administration, or a call centre environment.
- Experience in a Distribution Centre, logistics, or retail environment will be advantageous.
- Computer literacy, particularly Microsoft Office.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities.
- Good customer service skills.
- Strong attention to detail.
- Good organisational skills.
- Ability to work under pressure.
- Ability to manage multiple queries simultaneously.
Knowledge and Skills Required
The successful candidate for the Evaluations Clerk Jobs should have:
- Knowledge of customer service and administrative processes.
- Strong product evaluation and assessment skills.
- Good understanding of documentation and record-keeping.
- Computer literacy and Microsoft Office skills.
- Excellent written and verbal communication.
- Strong problem-solving and decision-making abilities.
- Excellent attention to detail.
- Good planning and organisational skills.
- Ability to prioritise and manage multiple cases.
- Ability to follow company standards, policies, and procedures.
- Ability to provide regular feedback and communicate effectively with relevant stakeholders.
Key Duties and Responsibilities
The Evaluations Clerk will be responsible for managing returned products and ensuring that each return is accurately assessed and processed. Key duties include:
- Evaluating returned products based on their condition and completeness.
- Assessing and categorising returned products according to company standards.
- Determining whether products are sellable, repairable, return-to-vendor (RTV), or for disposal.
- Verifying all documentation relating to product returns.
- Capturing and maintaining accurate records of customer queries and returns.
- Following up on outstanding cases.
- Providing regular feedback on the progress of outstanding cases.
- Escalating unresolved issues when necessary.
- Preparing reports on return trends and resolutions.
- Identifying recurring issues relating to product returns.
- Ensuring compliance with company policies and procedures.
- Maintaining accurate and up-to-date information.
- Responding to queries professionally and efficiently.
- Delivering excellent customer service at all times.
- Supporting the effective operation of the Distribution Centre returns process.
Behavioural Competencies
TFG is looking for candidates who demonstrate the following behaviours:
- Achieving Results: Proactively tackles challenges and works towards achieving successful outcomes.
- Adhering to Standards: Maintains quality and compliance when completing tasks.
- Continual Improvement: Looks for opportunities to improve processes and ways of working.
- Meeting Customer Expectations: Consistently provides exceptional customer service.
- Planning and Organising: Uses a structured approach to manage responsibilities and tasks effectively.
Why Apply
- Opportunity to join the logistics team of a leading South African retail group.
- Gain valuable experience in returns management and product evaluation.
- Develop skills in logistics, administration, customer service, and distribution.
- Work within a modern Distribution Centre environment.
- Gain exposure to the operations supporting thousands of retail stores and e-commerce customers.
- Opportunity to work with different teams across the logistics and supply chain environment.
- Develop your problem-solving and decision-making skills.
- Build experience in maintaining records, preparing reports, and managing customer queries.
- Opportunity to contribute to efficient returns processing and customer satisfaction.
- Full-time employment opportunity for suitable candidates.
- Eight positions are available.
Important Information
- Preference will be given, but not limited to, candidates from designated groups in accordance with the Employment Equity Act.
- The position is based on-site in Gauteng.
- Candidates must be available to work full-time.
- Experience in a Distribution Centre, logistics, or retail environment is advantageous.
- The application closing date is 4 September 2026 at 17:00.