FNB(First National Bank) is offering Call Centre Agent Jobs in Johannesburg. These Call Centre Agent Jobs involve handling customer interactions through inbound and outbound calls, emails, and live chat. The role focuses on delivering quality customer service, resolving queries, and ensuring a positive customer experience.
Position Details
- Company: FNB (First National Bank)
- Job Title: Call Centre Agent
- Job Type: Part Time
- Location: Johannesburg , Gauteng
- Job Requisition ID: R50227
- Closing Date: 05 June 2026
Job Description
- Handle inbound and outbound customer interactions
- Respond to calls, emails, and live chat queries
- Follow standard operating procedures when assisting customers
- Ensure customer satisfaction and service quality
- Resolve complaints and take ownership of customer issues
- Maintain stakeholder relationships
- Follow SLA agreements and service standards
- Make outbound follow-up calls and request documents
- Assist with eBucks queries and branch support
Key Responsibilities
- Deliver customer support through multiple channels
- Maintain professionalism and service excellence
- Complete tasks according to schedules and deadlines
- Follow company policies, ethics, and compliance rules
- Identify and escalate risks when necessary
- Support customer experience improvement initiatives
- Participate in teamwork and service innovation
- Improve performance through feedback and training
Why Apply
- These Call Centre Agent Jobs offer experience in a leading financial institution
- Build strong communication and customer service skills
- Gain exposure to banking and customer support operations
- Work in a structured and professional environment
- Improve career opportunities in the financial services sector
Important Notes
- Applications close on 05 June 2026
- Late applications will not be accepted
- Employment Equity policy applies
- Candidates with disabilities are encouraged to apply (voluntary disclosure)
- All personal information will remain confidential
Click Here To Apply
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