Client Support and Services Jobs at Afrihost offer a great opportunity for people who enjoy helping others and solving technical problems. In this role, you will support customers through phone calls, email tickets, and online systems, making sure they receive fast and helpful service. Client Support and Services Jobs focus on assisting customers with internet services, device setup, and technical troubleshooting. You will help solve issues related to fibre, LTE, ADSL, email, hosting, and mobile data while keeping customers informed and supported. This role is ideal for enthusiastic, tech-friendly individuals who enjoy customer service and want to grow in the IT support field.
Position Details
- Job Title: Client Support and Services Consultant
- Company: Afrihost
- Employment Type: Full-time (Shift Work)
- Location: Gauteng, South Africa
- Salary: R84,000 – R144,000 per year (based on skills, experience, and attitude)
- Closing Date: Not specified
Minimum Requirements
- Must be based in Gauteng
- Strong communication skills
- Experience in IT or technical support is an advantage
- Basic knowledge of internet services (Fibre, LTE, ADSL, 3G)
- Ability to work shift hours
- Team player with a customer-focused attitude
- Basic technical understanding of devices and networks
Skills Required
Client Support and Services Jobs require both customer service and technical skills.
- Good communication skills
- Problem-solving ability
- Basic IT troubleshooting skills
- Customer service mindset
- Ability to work in a team
- Attention to detail
- Ability to work under pressure
- Time management skills
- Willingness to learn new systems
- Professional and positive attitude
Key Duties And Responsibilities
In Client Support and Services Jobs, your main role is to support customers and resolve technical issues.
- Assist customers with product and service information
- Help customers sign up for Afrihost services
- Configure routers and mobile devices
- Provide support for service setup and activation
- Update customers on order progress
- Troubleshoot internet, email, and hosting issues
- Log and track customer faults
- Support Fibre, LTE, ADSL, and mobile data services
- Deliver fast and friendly customer support
- Ensure accurate and effective issue resolution
Why Apply
Client Support and Services Jobs at Afrihost offer strong career growth in the IT support field.
- Gain real IT and technical support experience
- Work with a leading internet service provider
- Develop strong problem-solving skills
- Learn modern support systems and tools
- Join a supportive and fast-paced team
- Build a career in customer service and IT
- Improve communication and technical knowledge
Important Information
- This is a shift-based position
- Applicants must be based in Gauteng
- IT or technical support experience is an advantage
- Only shortlisted candidates will be contacted
- Must be comfortable working in a fast-paced support environment