Customer Service Agent Jobs at Merchants offer an opportunity for bilingual customer service professionals to join a contact centre team supporting an international client. This contract position is ideal for candidates who are fluent in both French and English, have strong communication skills, and enjoy delivering excellent customer experiences. Successful candidates will handle customer reviews and email queries, resolve customer requests, maintain service standards, and work effectively in a fast-paced contact centre environment.
Position Details
- Company: Merchants Recruitment
- Job Title: Customer Service Agent – French
- Location: Salt River, Western Cape
- Employment Type: Contract – Long Term
- Requisition Number: 6625
- Salary: Market Related
- Industry: Contact Centre / Customer Service
- Closing Date: Not Specified
Minimum Requirements
Candidates applying for the Customer Service Agent Jobs should meet the following requirements:
- Grade 12 or NQF Level 4 qualification.
- Strong command of the French and English languages.
- Fluent written and verbal English suitable for an international client.
- At least 6 months of call centre experience.
- Exceptional customer service experience.
- Clear criminal and credit record.
- Willingness to work evening shifts and weekends.
- Previous international call centre experience of 6–12 months will be highly advantageous.
Skills and Competencies
Successful candidates for the Customer Service Agent Jobs should demonstrate:
- Excellent written and verbal communication skills.
- Fluency in French and English.
- Strong customer service skills.
- Professional telephone and written communication etiquette.
- Good problem-solving abilities.
- Attention to detail and accuracy.
- Ability to work under pressure.
- Ability to meet quality and productivity targets.
- Strong computer and customer service system skills.
- Ability to follow policies and procedures.
- Good time management and sense of urgency.
- Ability to work independently and as part of a team.
Key Duties and Responsibilities
The successful candidates for the Customer Service Agent Jobs will be responsible for:
- Moderating customer reviews and responding to email queries in French and English.
- Meeting or exceeding quality and productivity targets.
- Providing clear, polite, and professional written and verbal communication.
- Maintaining a positive and professional attitude when dealing with customers.
- Responding to customer reviews and emails within required service levels.
- Following company policies and procedures when processing customer requests.
- Using departmental resources, policies, and procedures effectively.
- Using customer service tools to provide accurate responses.
- Delivering an exceptional customer experience.
- Escalating customer issues appropriately.
- Communicating system and process issues to management.
- Reporting customer feedback trends when required.
- Going above and beyond to exceed customer expectations.
- Performing other duties as assigned by management.
Why Apply
Successful candidates will benefit from:
- The opportunity to work with an international client.
- Professional contact centre experience.
- Exposure to customer service tools and processes.
- Training and development from experienced trainers.
- An opportunity to strengthen French and English communication skills in a professional environment.
- Experience within a fast-paced international customer service operation.
Important Information
- This is a long-term contract position.
- The role is based in Salt River, Western Cape.
- Candidates must be willing to work evening shifts and weekends.
- Previous international call centre experience is advantageous but not essential.
- Applicants should ensure that they meet the language and experience requirements before applying.
- The salary is market related.